Support

Contact us

Email business@karmalabs.sg. If you are reporting a problem, tell us your iPhone model, iOS version and what you were doing when it happened; a screenshot helps.

Your account and data

• Delete your account: Settings → Edit Profile → Delete account (at the bottom). This removes your profile, records and photos; see the Privacy Policy for details.
• Stop sending data to AI providers: Settings → Data sources & disclaimer → Withdraw consent. AI features pause until you agree again.
• Report a food in the public library, or block the person who shared it: open the food and use the options in the top-right corner. Manage blocked users in Settings → Blocked users.

Subscriptions and free AI uses

• New accounts include free AI recognitions; after that, a subscription keeps AI features available. Manual entry, the food library and templates never use them.
• Manage or cancel your subscription in the iPhone Settings app → your name → Subscriptions. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Changed phones? Use Restore purchases on the subscription screen. Refunds are handled by Apple at reportaproblem.apple.com.

Nutrition values

AI estimates and community data can be wrong, so review them before saving. Foods marked with a USDA source use reference values from USDA FoodData Central. Intake Plan is not a medical device and does not give medical advice; follow your doctor or dietitian when setting targets.